Privacy notice
This privacy notice tells you what to expect when we collect personal data about you.
We review our privacy notice regularly and we advise that you periodically check our website for the
latest version or ask us to provide you with a copy of it.
When do we collect personal data?
We usually collect personal data if you make an enquiry to us, request information about our services,
or subscribe to a newsletter. We may also collect information when you voluntarily complete client
surveys or provide feedback to us.
Information about how you use our website is collected using cookies. These are text files placed on
your computer to store information about your visit to our website. We may use this information to
personalise your visits to the website. Our website may contain links to other sites; you should read the
privacy policies applicable to those sites, as this notice applies only to our own website.
What personal data do we collect?
When you ask us to provide you with financial planning and advice services, we collect data that relates
to your personal and financial circumstances. This includes your name and address, contact details,
age, gender, nationality, marital status, family relationships, income and expenditure, assets and
investments, employment and pension arrangements.
It may also include special category data (pertaining to race, ethnic origin, politics, religion, trade union
membership, genetics, biometrics where used for ID purposes, health, sex life or sexual orientation), if
we need this data to provide services to you.
Why do we collect your personal data?
Primarily we collect and process your data in order to perform the services specified in our agreement
with you. Without this data, we might fail to deliver our contractual, legal or regulatory obligations.
We will undertake a search with Experian for the purposes of verifying your identity. To do so Experian
may check the details you supply against any particulars on any database (public or otherwise) to which
they have access. They may also use your details in the future to assist other companies for verification
purposes. A record of the search will be retained.
Each Anti-Money Laundering (AML) check leaves a footprint on an individual’s credit file. However, this
footprint is not the same as a credit check footprint and has no negative impact on a credit file. It is
shown as an ‘identity search’ which is effectively a soft footprint, simply showing an AML search has
taken place.
We use your data to obtain accurate and personal quotations and illustrations for insurance, pensions
and investment products. We use the data of people connected to you (such as your family members
or dependants) in the case of joint or family policies, or where they are the beneficiaries of assets held
in trust, or money is invested on their behalf.
Where special category data is required, we will obtain your explicit consent in order to collect and
process this information.
Information about people connected to you
Where we gather personal information about your family members and dependants, it is your
responsibility to ensure that you have their consent. We will provide a copy of this privacy notice for
them or ask you to pass the privacy information to them.
Who do we share personal data with?
We share your personal data with financial product and service providers. We may also share it with
organisations that supply professional compliance, accountancy or legal services to us. To prevent
money laundering and other financial crime, we may send your personal data to third parties to verify
your identity.
Where third parties process your data, we have a contract with them to ensure the nature and purpose
of the processing is clear and that they only act in accordance with our instructions.
Where we share your personal data with a third party, we protect it using security measures such as
password protection and/or data encryption.
If you agree, we may contact you about a product or service that we think will interest you. We will not
share your personal data for marketing purposes with other companies.
How long do we keep your personal data?
We retain personal data where we need it to provide services to you. We take all reasonable steps to
keep your personal data up to date throughout our relationship. Regulations require us to keep your
data for a certain amount of time. The current specified time periods are:
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-outs
- Three years for insurance business
We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so.
In any case, we will not keep your personal data for longer than five years after our relationship with you
has ended, unless we are required to do so.
How can you access the personal data about you on our records?
You have the right to request a copy of the information that we hold about you. If you would like a copy
of some or all your personal data, please contact us. We are obliged to ensure that your personal data
is accurate and up to date. Please ask us to correct or delete any information that you think is incorrect.
When your personal data is processed by automated means you have the right to ask us to move your
personal data to another organisation for their use.
Controlling the use of your personal data
You have the right to request that your personal data is deleted. We will comply with this request, subject
to our regulatory obligations and legitimate interests noted above.
You have a right to stop us from contacting you for marketing purposes. If you no longer wish to be
contacted for marketing purposes, please tell us.
You can set your website browser not to accept cookies from our website; however, some of our website
features may not function as a result. You can find out how to remove cookies at this website
https://www.allaboutcookies.org/.
Your right to complain
If you are not happy with how we process your personal data, please contact us. If you are still unhappy,
you can complain to the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow Cheshire SK9 5AF
0303 123 1113 (local rate)
How to contact us
Please contact us if you have any questions about our privacy notice or the personal data, we hold about
you.
01483 489895
info@laithwaiteifa.co.uk
Laithwaite Financial Services Ltd, The Forge, 101 Robin Hood Road, Woking, Surrey GU21 2LS
Last updated: June 2021